WELCOME TO DEBTCO HOLLAND We are here to help

Contact us either via your preferred channel or chat via our virtual assistant.

FREQUENTLY ASKED QUESTIONS

Feel free to check out our frequently asked questions which should be able to guide you to the right place.

If you would like to chat with us directly, click the chat icon in the bottom left side of your screen.

How can I pay my debt?

There are a number of ways that you can pay, please click here for a list of the options available to you.

> Payment options

Can I get an overview of my account?

Located in the bottom left of your screen, you can see our chat icon. Click this and you can enter into our secure chat room.

If one of our agents is online, then you can chat directly who will be more than happy to help you.

Alternatively, click the contact us to see other communication channels

> Overview of my account

I cannot pay in full

Our goal is to help you get to a better financial position. We always take your financial circumstances into consideration and so can help set up an affordable payment plan that allows you to repay your debts so you can get on with your life.

To help set this up, we find it easiest to chat with us online. You can find our chat icon on the bottom left of your screen.

You can either chat with us directly or, if we are busy or office, chat with our friendly virtual assistant. He will guide you through a series of questions to help arrange a suitable payment plan for you.

If you prefer us to call, then contact us via this link

> Contact us

This is not my debt, can you help me?

If you do not recognise the account we have communicated to you about, please contact us immediately so that we can investigate with our client.

Either click the chat icon in the bottom left corner of your screen and chat directly with us, or, choose from the contact options via this link:

> Contact us

I think I already paid

If you believe you have already paid the debt we have informed you about, then please contact us via your preferred channel. We can then look into your account to determine what the situation is.

You can also chat directly with us, or with our virtual assistant, then click the chat icon in the bottom left of your screen.

> Contact us

 

Can I get free debt advice?

There are many independent organisations that provide free expert advice on debt. Types of debt include payday loans, student debt, unemployment or low income debt, bereavement debt and general debt stress.

Click the lick to see the list of organisations in the UK that offer free debt advice.

> Free debt advice

I do not recognize the amount I need to pay

There could be a number of reasons for this, such as, interests and collection costs that have been added to the original amount you owe.

To gain a clear understanding on your account, please contact us directly so we can walk you through the components.

Please have your Debtco number to hand so we can quickly access your file.

> Contact us

Alternatively you chat with us by click the chat icon in the bottom left of your screen.

I have a question

Located in the bottom left of your screen, you can see our chat icon. Click this and you can enter into our secure chat room.

If one of our agents is online, then you can chat directly. However if our agents are busy, or our offices are closed and so offline, you can chat with Kevin our virtual assistant.

He is available 24/7 and will ask you a series of questions that hopefully will help you.

Alternatively, click the contact us to see other communication channels

> Contact us

 

How to work out my budget

Use this budgeting tool to help you understand:

  • what you’re earning and spending
  • where you might be able to cut costs

The tool will be most useful if you give accurate figures. You can use rough figures if you just want a general idea of your budget.

Try to find your most recent:

  • bank statements
  • payslips
  • debit and credit card statements or bills
  • receipts for things you usually pay for in cash

Make sure you include all your expenses, for example money you spend on your partner or family.

> Download Financial Overview Form (PDF)

Debtco sign

WHO IS DEBTCO?

Debtco is an international collections software with offices in London and Rotterdam, The Netherlands.

Our focus is to provide services to companies who have customers that owe money to them. We work with all consumers and businesses in helping to provide solutions to clear these debts and avoid further financial stress.

To learn more about us, check out our corporate website.

WHAT DOES DEBTCO DO WITH MY DATA?

Under the terms of your original agreement with the lender of credit, your personal data may be passed to a third party in the event that repayments are not made as agreed for the purposes of debt collection.

Upon receiving your data, we securely store your data with the sole use of your information being used to establish contact, and help you to resolve the debt that is outstanding.

We may share your data with third party agents who will support us in administering your account, such as approved debt collection agencies, tracing agents and solicitors.

We do not share your data with credit reference agencies.

For full details please check out our privacy policy.

CONTACT US

You can contact us either via the channels above or, click the chat icon in the bottom left of your screen to chat directly with us or via Kevin, our virtual assistant.

Alternatively, fill the form below and one off our agents will contact you as soon as possible.

Invalid Email
Invalid Number

EMAIL US

info@debiteuren.debtco.nl

+31(0)70-2170020

WRITE TO US

Postbus 1180, 2280CD Rijswijk

+31(6) 30481900